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        • We provide two dedicated toll-free numbers for end customers to receive information and assistance.

        • Business aspects

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          Electronic gas meters

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Measures and Rules

We consider compliance with laws and regulations a prerequisite to ensure responsible business management.

For this reason, we are committed to conducting our operations in full compliance with primary and secondary legal provisions, as well as the resolutions issued by the Regulatory Authority for Energy Networks and Environment (ARERA).

Tools and measures

We have adopted a company organisation that, through specific departments, carefully and constantly monitors compliance of business activities with current regulations. ​
We rely on primary guidance tools, which are articulated in detailed organisational documents such as provisions, procedures, and operating instructions. These documents serve to guide, oversee, and regulate the activities conducted by the various departments within our company.

We consider compliance with laws and regulations a prerequisite to ensure responsible business management.

For this reason, we are committed to conducting our operations in full compliance with primary and secondary legal provisions, as well as the resolutions issued by the Regulatory Authority for Energy Networks and Environment (ARERA).

Tools and measures

We have adopted a company organisation that, through specific departments, carefully and constantly monitors compliance of business activities with current regulations. ​
We rely on primary guidance tools, which are articulated in detailed organisational documents such as provisions, procedures, and operating instructions. These documents serve to guide, oversee, and regulate the activities conducted by the various departments within our company.

Whistleblowing

We have adopted a system for collecting and managing reports of offences (so-called Whistleblowing), which ensures the protection of the whistleblower in accordance with the applicable law.

Integrated Policy for Quality, Occupational Health and Safety, Environment and Asset Management

View our Integrated Policy for Quality, Occupational Health and Safety, Environment and Asset Management.

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