Call Centre
For end clients of the network seeking information on sales aspects or electronic gas meters, we provide a call centre service through specific toll-free numbers, available Monday to Friday from 7:00 am to 7:00 pm.
By calling the toll-free numbers, end clients of the network can receive assistance on the following topics:
- sales aspects toll-free number 800-997-710
- Information on electronic gas meters toll-free number 800-990-066
Sales call centre
toll-free number 800-997-710
Our sales call centre can be reached from the specific toll-free number 800-997-710, free of charge from any telephone operator and device and available from Monday to Friday, from 7:00 am to 7:00 pm.
If you are an end client of the network, you can contact the call centre for information on:
- applications to start/resume the supply provided for by ARERA Resolution 40/14 as amended, including support for the use of the Customer Portal dedicated to this service;
- application to resume a gas supply previously suspended for emergency service/loss of internal system;
- requests for sales quotes issued directly by 2i Rete Gas;
- petitions;
- current sales campaigns,
Electronic gas meter call centre
toll-free number 800-990-066
End clients of the network can request comprehensive information about the electronic gas meter through our toll-free number 800-990-066.
Our call centre service is free of charge from any operator and telephone device and available from Monday to Friday, from 7:00 am to 7:00 pm.
Call the toll-free number to:
- request information on the plan to fully replace the traditional meter with the electronic gas meter;
- make a personalised appointment to replace the traditional meter with the electronic gas meter if it was not possible to do so during the planned service.