Call us toll-free
800.901.313
Emergency communications concerning the gas and its distribution.
Our gas emergency response service is free, available 365 days a year, 24 hours a day, at the toll-free number 800.901.313, in all municipalities served by 2i Rete Gas S.p.A. and by the subsidiary Cilento Reti Gas S.r.l.
The following can be communicated to the Gas Emergency Response service:
Smell of gas,
gas dispersion in closed or open spaces
Irregular
gas supply
Gas supply
disruption
Damage to the gas distribution network, user branch systems and meters
Search for municipalities served
Enter the name of your municipality to check whether the network is managed by the 2i Rete Gas group
Dial the Gas Emergency Response service number 800.901.313.
The number is free of charge from any device and phone carrier. In a few seconds you will be put in touch with an operator who will be available to help you.
Answer the operator's questions.
You will be asked simple questions during the interview with the operator to better understand the type and extent of the report (*). This information will allow the pertinent technical personnel to intervene in a timely manner.
Follow the safety instructions
Based on the reported event, you will be provided with appropriate safety instructions to be followed carefully for your own and others' safety.
Wait
for the technical personnel who will reach the reported site within a maximum of 60 minutes.
(*) all conversations between the caller and the switchboard operator are recorded according to the requirements of the Industry Authority.
General Safety Guidelines also recommended in Italian Gas Committee (GIS) Guidelines No. 10-Response Gas
|
TARGET
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GENERAL INDICATIONS
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| Protect the reporter and those nearby the potentially |
Removal of those present from the potential site of the dangerous situation
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| Generate air change for a dilution of any gas | Immediate opening of doors and windows that are not electrically operated |
| Keep potential fuel sources away from possible ignition sources |
Prohibition of causing flames, electrostatic discharges, and sparks. Prohibition to operate electrical appliances. |
| Limit/interrupt any gas flow |
Closing any knobs for shutoff gas shut-off knobs located nearby user appliances such as hob, boiler and water heater. Closing the meter valve located upstream of the same. |
| Effective event management | Request presence on site, in a secure location, while awaiting the arrival of the emergency response team for any further investigation of what has already reported in order to more precisely direct the search. This is particularly if it is necessary to gain access within private property. |
Safety directions for one’s own protection and that of others and any other useful directions.
In the case of ascertained leakage from measuring units, it may be necessary to request CAUTIONARY CLOSURE of the intercepting devices present. Reduce all activity and avoid any action that could generate or promote ignition phenomena. Do not light matches or open flames, operate electrical switches or plugs, or ring doorbells.
In case the report comes from a company that has damaged the pipeline gas by causing a leakage it may be considered useful to ask to speak with the technicians of the company that caused the damage, in order to better verify the extent of the damage and take appropriate measures to secure the worksite. It is also considered useful to suggest that any ongoing activities be stopped and that people be prevented from approaching or stationing themselves, nearby the leak.
In the case of utility branches within of the building ask to OPEN all the direct openings to the outside, windows and French doors that are not electrically operated, in order to promote ventilation of the premises.
Do not light matches or open flames, do not operate switches or plugs electrical, do not ring doorbells.
Having to leave the premises, do not use elevators. Any further telephone calls should be avoided or made from the outside. In case of suspected leakage from group measuring unit or indoor installation OPEN all direct openings to the outside, windows and French doors that are not electrically operated, to promote ventilation of the premises while avoiding involving other condominium rooms (e.g., stairwell).
Do not light matches or open flames, operate electrical switches or plugs, or ring doorbells.
CLOSE all gas appliances by intervening, if possible, on the shut- off devices of the appliances and the general shut-off tap present in the house.
CLOSE the shut-off tap present upstream of the gas meter. Any further telephone calls must be avoided or made from the outside.
Safety directions for the protection of one’s own and others’ safety and any other useful directions
Safety directions for the protection of one’s own and others’ safety and any other useful directions