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Gas Emergency Response

Call us toll-free

800.901.313

Emergency communications concerning the gas and its distribution.

Our gas emergency response service is free, available 365 days a year, 24 hours a day, at the toll-free number 800.901.313, in all municipalities served by 2i Rete Gas S.p.A. and by the subsidiary Cilento Reti Gas S.r.l. ​

The following can be communicated to the Gas Emergency Response service:

Smell of gas,
gas dispersion in closed or open spaces

Irregular
gas supply

Gas supply
disruption

Damage to the gas distribution network, user branch systems and meters

Our operator will assess the type of report and, in case of an emergency or disruption, will arrange an on-site intervention, completely free of charge, within 60 minutes of the call.

Search for municipalities served
Enter the name of your municipality to check whether the network is managed by the 2i Rete Gas group

How to reach the Gas Emergency Response Service ​​
1
1

Dial the Gas Emergency Response service number 800.901.313.

The number is free of charge from any device and phone carrier. In a few seconds you will be put in touch with an operator who will be available to help you.

2
2

Answer the operator's questions.

You will be asked simple questions during the interview with the operator to better understand the type and extent of the report (*). This information will allow the pertinent technical personnel to intervene in a timely manner.

3
3

Follow the safety instructions

Based on the reported event, you will be provided with appropriate safety instructions to be followed carefully for your own and others' safety.

4
4

Wait

for the technical personnel who will reach the reported site within a maximum of 60 minutes.

(*) all conversations between the caller and the switchboard operator are recorded according to the requirements of the Industry Authority.

To learn more, please refer to the main general safety instructions also recommended in the Guidelines of the Italian Gas Committee (CIG) no. 10 – GAS EMERGENCY RESPONSE at www.cig.it/pubblicazioni

General Safety Guidelines also recommended in Italian Gas Committee (GIS) Guidelines No. 10-Response Gas

 

TARGET

 

 

GENERAL INDICATIONS

 
Protect the reporter and those nearby the potentially

Removal of those present from the potential site of the dangerous situation

 
Generate air change for a dilution of any gas Immediate opening of doors and windows that are not electrically operated
Keep potential fuel sources away from possible ignition sources

Prohibition of causing flames, electrostatic discharges, and sparks.

Prohibition to operate electrical appliances.
Limit/interrupt any gas flow

Closing any knobs for shutoff gas shut-off knobs located nearby user appliances such as hob, boiler and water heater.

Closing the meter valve located upstream of the same.
Effective event management Request presence on site, in a secure location, while awaiting the arrival of the emergency response team for any further investigation of what has already reported in order to more precisely direct the search. This is particularly if it is necessary to gain access within private property.
TYPE OF EMERGENCY: GAS ODOR Safety directions for one’s own protection and that of others and any other useful directions.
GAS ODOR OUTSIDE In the case of ascertained leakage from measuring units, it may be necessary to request CAUTIONARY CLOSURE of the intercepting devices present. Reduce all activity and avoid any action that could generate or promote ignition phenomena. Do not light matches or open flames, operate electrical switches or plugs, or ring doorbells. In case the report comes from a company that has damaged the pipeline gas by causing a leakage it may be considered useful to ask to speak with the technicians of the company that caused the damage, in order to better verify the extent of the damage and take appropriate measures to secure the worksite. It is also considered useful to suggest that any ongoing activities be stopped and that people be prevented from approaching or stationing themselves, nearby the leak.
GAS ODOR INSIDE In the case of utility branches within of the building ask to OPEN all the direct openings to the outside, windows and French doors that are not electrically operated, in order to promote ventilation of the premises. Do not light matches or open flames, do not operate switches or plugs electrical, do not ring doorbells. Having to leave the premises, do not use elevators. Any further telephone calls should be avoided or made from the outside. In case of suspected leakage from group measuring unit or indoor installation OPEN all direct openings to the outside, windows and French doors that are not electrically operated, to promote ventilation of the premises while avoiding involving other condominium rooms (e.g., stairwell). Do not light matches or open flames, operate electrical switches or plugs, or ring doorbells. CLOSE all gas appliances by intervening, if possible, on the shut- off devices of the appliances and the general shut-off tap present in the house. CLOSE the shut-off tap present upstream of the gas meter. Any further telephone calls must be avoided or made from the outside.
TYPE OF EMERGENCY: DAMAGE TO GAS DISTRIBUTION SYSTEM IN THE ABSENCE OF GAS LEAKAGE Safety directions for the protection of one’s own and others’ safety and any other useful directions
Do not remain nearby of the point of damage and try to keep away any people already present who may be approaching. It is also considered useful to suggest stopping any activities in progress.
TYPE OF EMERGENCY: INTERRUPTION OR IRREGULARITY OF GAS SUPPLY Safety directions for the protection of one’s own and others’ safety and any other useful directions
Make sure gas appliances are in the closed position; if not, close hob valves, boiler/water heater faucet, and shutoff valve located upstream of the meter and wait for the arrival of the appropriate company personnel on site.
Please review the list of 2i Rete Gas company municipalities in excel format